Terms of Service


Appointment Cancellations and gift certificates

We understand that life happens, and appointments need to be cancelled or rescheduled. We also want you to understand that repeated cancellations and no-shows mean loss of income for us. We ask that you let us know ASAP if you can't make your appointment with us. Otherwise…

  • Cancellations less than 6 hours before your session, and no calls/no shows will result in a forfeit of your deposit (50% of the service cost); we will either retain the deposit you put down, or charge the deposit to your gift voucher if applicable.

  • Perpetual cancellations may be subjected to a 50% fee as well as limited scheduling availability.

  • Arrivals more than 15 minutes past your appointment time, without prior contact with our facility, may result in shortened service time.

  • Arrivals more than 20 minutes past your appointment time may result in cancellation of your service and forfeit of your deposit.

  • Gift certificates cannot be refunded, but can be transferred to other recipients.  

“What Else Do You Do?”

We hate even mentioning this seedy underbelly of our industry that continues to feed the modern-day slavery issue we have in Florida. ​It should go without saying, but we'll go ahead and say it - we strictly perform LEGAL and PROFESSIONAL services. If it's not on our menu, we don't do it. Things to note:

  • If you harass staff or patients at Haven Spa, or solicit our staff for sexual acts via phone, text, or in person, you will be banned from our location and every single piece of contact information we have for you will be provided to law enforcement. We have been in this business for a long time, so we are familiar with the silly code words that some think are cleverly providing plausible deniability.

  • Our staff reserves the right to end a session if they feel threatened or uncomfortable in any way. If this happens, you will be asked to leave, you will be banned from our location, and you will be charged the full amount of your scheduled service. 

  • Refusal to leave will result in a free ride courtesy of the brave folks at TPD. You will be trespassed from our location.

  • Does this seem like overkill? Providing a safe space for patients and staff is in our mission statement. It is very important to us, and we take this very seriously. At the end of the day, we have to feel comfortable in our workplace. And we will do everything in our power to maintain that safety.

LIC# MA30116
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